PRIVACY AND CREDIT INFORMATION POLICY

Studio Muse Marketing (ABN 70 148 286 693) (“we”, “us” or “our”) understands that protecting your personal information is important. This Privacy and Credit Information Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you. 

This Privacy and Credit Information Policy was last updated on 22 May 2025. 

The information we collect 

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. 

We may collect the following types of personal information: 

● Identity Data – name, age, and professional details. 
● Contact Data – email address, phone number, and postal address. 
● Financial Data – payment and billing details (through secure third-party platforms; we do not store credit card data). 
● Transaction Data – details about purchases and service interactions. 
● Technical and Usage Data – IP address, browser type, location data, usage statistics (via Google Analytics and Meta Pixel). 
● Marketing and Communications Data – marketing preferences and communication records. 
● Interaction Data – information provided through contact forms, subscription forms, or service enquiries. 

We do not actively collect sensitive information. If we need to do so, we will obtain your consent where required by law. 

Credit information 

As part of our business operations, we may collect "credit information" and "credit eligibility information" as defined in the Privacy Act 1988 (Cth), including: 

● Contact details and identification information 
● Details of credit applied for or provided 
● Payment history, defaults, or financial hardship notices 
● Credit reports and credit scores (if obtained from credit reporting bodies) 
● Publicly available insolvency or legal proceedings 

How we collect your information 

We collect personal and credit information in various ways: 

● Directly from you (email, phone, online forms, transactions) 
● Automatically through our website (cookies, analytics, tracking pixels) 
● From third-party platforms (e.g., Stripe, Klaviyo, Google, Meta) 
● From publicly available sources 

Why we collect, use and disclose information 

We use your personal and credit information to: 
● Provide and manage services, orders, and enquiries 
● Process payments securely 
● Respond to contact form submissions and support requests 
● Send newsletters or promotional content (if you opt in) 
● Maintain business records and comply with legal obligations 
● Run marketing and retargeting campaigns 
● Assess credit applications or payment terms 
● Improve and optimise our website and services 

Disclosure of your information 

We may disclose your information to: 

● IT and web service providers (e.g., hosting, analytics, CRM systems) 
● Payment processors (e.g., Stripe, PayPal) 
● Marketing and advertising tools (e.g., Meta Pixel, Klaviyo/Yotpo) 
● Professional advisors and consultants 
● Legal or regulatory authorities if required by law 
● Business partners or acquirers (in case of business sale or restructure) 

All disclosures are limited to the purpose for which the data was collected, and recipients must protect it as we do. 

Overseas disclosure 

Your data may be stored or processed overseas by third-party services we use. We take steps to ensure any such transfers comply with the Australian Privacy Principles. 

We are not currently likely to disclose credit information to overseas entities. If this changes, we will update this policy accordingly. 

Your rights and control 

Your Choices
Providing your personal information is voluntary. However, without it, we may not be able to provide services to you. 

Access and Correction
You may request access to or correction of your personal information by contacting us. 

Unsubscribe and Marketing Control
You may unsubscribe from our marketing communications at any time via email or the unsubscribe link in any message. 

Complaints
If you have a privacy concern or complaint, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

Storage and security 

We take reasonable steps to protect your data from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. 
However, no internet transmission is ever completely secure. You use our website and services at your own risk. 

Cookies and analytics 

We use cookies and tracking tools (like Google Analytics and Meta Pixel) to improve your browsing experience and deliver personalised ads. You may control cookies via your browser settings. 

Learn more about managing ad preferences here: 
● Google Ads Settings 
● Meta Ad Preferences 

Links to other sites 

Our website may contain links to external sites. We are not responsible for their privacy practices. Always check third-party policies before sharing your data. 

Changes to this policy 

We may update this policy from time to time. Any updates will be posted on our website and will be effective from the date of publication. 

Contact us 

Studio Muse Marketing
ABN: 70 148 286 693
Email: hello@studiomusemarketing.com.au
Website: https://www.studiomusemarketing.com.au/