PRIVACY POLICY

Privacy Policy

Studio Muse Marketing (ABN 70 148 286 693) (“we”, “us” or “our”) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

This Privacy Policy is available free of charge on our website.

Last updated: 22 March 2026

The information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

We may collect the following types of personal information:

  • Identity Data – name and professional details

  • Contact Data – email address, phone number, and postal address

  • Financial Data – payment and billing details (processed securely via third-party providers; we do not store credit card details)

  • Transaction Data – details about purchases and service interactions

  • Technical and Usage Data – IP address, browser type, device information, location data, and usage statistics (via tools such as Google Analytics and Meta Pixel)

  • Marketing and Communications Data – marketing preferences and communication records

  • Interaction Data – information provided through contact forms, subscription forms, or service enquiries

We do not actively collect sensitive information. If we need to do so, we will obtain your consent where required by law.

How we collect your information

We collect personal information in a number of ways, including:

  • Directly from you (for example, via email, phone, forms, or when you engage our services)

  • Automatically through our website (including cookies, analytics tools, and tracking pixels)

  • From third-party platforms (such as Stripe, Google, Meta, or email marketing platforms)

  • From publicly available sources

Why we collect, use and disclose information

We collect, use and disclose your personal information for purposes including:

  • Providing and managing our services

  • Processing payments and managing accounts

  • Responding to enquiries and support requests

  • Sending marketing communications (where you have opted in)

  • Delivering targeted advertising and retargeting campaigns

  • Maintaining business records and complying with legal obligations

  • Improving and optimising our website, services, and user experience

Marketing and advertising

We may use your personal information to deliver targeted advertising and marketing communications, including through platforms such as Meta (Facebook and Instagram) and Google.

We may use tools such as Meta Pixel and Google Analytics to track your interactions with our website, measure ad performance, and build custom audiences for advertising purposes.

This may involve tracking your browsing behaviour across websites and devices.

You can manage your advertising preferences via:

  • Google Ads Settings

  • Meta Ad Preferences

Disclosure of your information

We may disclose your personal information to:

  • IT and service providers (including website hosting, analytics, CRM and marketing platforms)

  • Payment processors (such as Stripe or PayPal)

  • Marketing and advertising platforms (such as Meta and Google)

  • Professional advisors (such as accountants, lawyers, or consultants)

  • Legal or regulatory authorities where required by law

  • A third party in the event of a business sale, merger, or restructure

We take reasonable steps to ensure that any third parties handle your personal information in accordance with applicable privacy laws.

Overseas disclosure

Some of our third-party service providers may store or process personal information overseas, including in countries such as the United States.

We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or are subject to similar privacy protections.

Anonymity and pseudonymity

Where practicable, you may choose to interact with us anonymously or using a pseudonym. However, in many cases we may require your personal information to provide our services.

Your rights and control

Providing information
Providing your personal information is voluntary. However, if you do not provide it, we may not be able to deliver our services to you.

Access and correction
You may request access to, or correction of, your personal information by contacting us using the details below.

Marketing preferences
You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.

Complaints
If you have a concern about how your personal information is handled, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes using secure systems, limiting access to authorised personnel, and working with reputable third-party providers.

However, no method of transmission over the internet is completely secure.

Cookies and analytics

We use cookies and similar technologies (including Google Analytics and Meta Pixel) to analyse website traffic, improve functionality, and deliver personalised advertising.

These tools may track your behaviour across websites and devices.

You can control cookies through your browser settings.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and will take effect from the date of publication.

Contact us

Studio Muse Marketing
ABN: 70 148 286 693
Email: hello@studiomusemarketing.com.au
Website: https://www.studiomusemarketing.com.au/